Your Trusted Partner for Ground Handling Services in Egypt, Morooco, UAE

Hope you are having a good time and with good health, I am writing this email to express my deepest gratitude and appreciation for one of your staff members at Cairo Airport, for his outstanding assistance during a very stressful situation.
I missed my flight to Cairo after checking in my luggage. While I had to take a different flight via Saudia Airlines, I was informed that my bags were still in Jeddah. I had almost lost hope of retrieving them quickly until one of the staff members stepped in. He went above and beyond his duties to coordinate and ensure my luggage was located and sent back to me. His professionalism, empathy, and dedication to helping customers are truly remarkable.
Flight Details: from Jeddah to Cairo [5 JANUARY 2026 / 0041 GMT]

It has been an absolute pleasure to work with you and ASE team over the many years. Hope we will continue our partnership in the future. I would like to thank you sincerely for your prompt support and wish you every success in the coming years.

I received this positive feedback for your team, thank you so much for all your support, we really appreciate it!
Flight details: from HRG to ARN 04 FEB 2026.
A fast efficient, smooth and problem free turnaround where all staff showed a high work ethic and professionalism

We have been using the services of ASE-UAE for a long period. This company provides high quality services. It promptly responds to inquiries and professionally resolves issues and non-standard situations. This is a reliable business partner you can rely on." Your timely response, honest advice, prompt and friendly pricing is second to none in this industry, especially in Africa. Even at short notice, with your high regard for safety and security, your professionalism has always been evident and you have not reneged nor have you put down any request and failed in delivery. Dana Airlines will always think of you as its first point of call for ground handling services.

ASE and Mr. Hanno have been strong supporters of IATA's ground operations initiatives, policies and procedures. In particular, Mr. Hanno has himself been an active participant in the previous aviation ground services agreement (AGSA) task force. He was also an officer of the IATA Ground handling Council (IGHC) and the subsequent Ground Operations working Group (GOG).

I would like to extend my deepest appreciation for the smooth handling fo AL Ahly clib VIP flight today.

Respect to the coorpration of your respective team with thier professional spirit shown today.